Advertiser billing
Add funds for paid campaigns, check your available balance, and track deposits.
Open Billing from the CloudX dashboard sidebar. In workspaces with buying enabled, all users can view balances and deposits. Only workspace admins can add funds and manage bank accounts. All amounts are in USD.
Paid campaigns use a prepaid balance. Add funds before launching, and allow time for your deposit to become spendable. Cross-promotion does not require a deposit.
Add funds
Select Add funds and choose a method. For ACH debits, enter a positive whole-dollar amount.
| Method | What you do | When funds become spendable |
|---|---|---|
| Wire | Send a wire from your business bank using the transfer details shown in Billing. | Once the wire settles, usually the same day. |
| ACH credit | Send an ACH payment from your business bank using those transfer details. | Once the payment settles, usually in 1–3 business days. |
| ACH debit | Choose a saved U.S. business bank account, review the amount, and authorize CloudX to debit it once. | Usually in 3–4 business days, after settlement, the 2-banking-day return window, and any longer bank hold. |
These times are estimates. A pending deposit cannot fund campaigns.
Send a wire or ACH credit
Use the Bank transfer details shown in Billing. This receiving account number is dedicated to your workspace, so no payment reference is needed. Your saved Bank account is the source for ACH debits; it is not the receiving account for transfers.
Enter the transfer amount at your bank. CloudX credits the amount received.
If transfer details are still being set up, contact your CloudX account manager before sending funds. For international transfers, ask your account manager for instructions.
Authorize an ACH debit
Add a U.S. business bank account if you do not have one saved. Review the bank and amount before authorizing the debit. Personal accounts cannot be used. Sign in directly to authorize a debit; a CloudX support session cannot authorize one for you.
If the result is uncertain, select Retry same debit to confirm the original request. Do not start another debit for the same deposit. If you cannot confirm the result, contact your account manager.
Understand your balance
Available to spend includes spendable promotional credit and deposited funds. CloudX spends promotional credit first, then deposited funds. The balance covers the full cost of your ads, including fees.
- Promotional credit is funded by CloudX. It expires and cannot be withdrawn.
- Deposited funds are your spendable cash deposits.
- Reserved funds cover ads that were served and are awaiting confirmation. They are not available for new ads.
Pending deposits appear separately. Deposits shows the method, amount, status, and spendable date for each deposit.
Keep campaigns funded
Billing warns when your balance covers less than seven days of spend, based on the previous seven complete UTC days. Without recent spend, the estimate is unavailable.
When spendable funds run out, paid campaigns stop bidding. They can resume once a new deposit becomes spendable, provided their other delivery requirements are met.